Privacy Policy

Updated - 02/13/2025

FieldGen Pro

("Company," "we," "us," or "our") respects your privacy and is committed to protecting it through this Privacy Policy. This policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, and communicate with us through SMS, calls, and other channels. By accessing or using our services, you agree to this Privacy Policy. If you do not agree, please do not use our services.

1. Information We Collect

We collect information from and about you when you interact with our website, platform, and services, including:

1.1 Personal Information

Name, Email, Address, Phone, Number, Business Name, and Payment Information (if applicable)

1.2 Automatically Collected Information

IP Address, Browser Type & Version, Device Information, Website Usage & Activity

1.3 Information from SMS & Calls

We collect and store phone numbers, SMS interactions, and call data as required for A2P 10DLC compliance and service functionality. Messages and call logs are used only to facilitate communication between you and your customers.

2. How We Use Your Information

We use the collected information to: Provide, manage, and improve our services. Process transactions and manage your account. Communicate via SMS, phone calls, and emails regarding services, promotions, and customer support. Ensure compliance with A2P 10DLC regulations and prevent fraudulent activity. Improve user experience and optimize website performance.

3. SMS & Call Communications Policy

3.1 Consent for SMS Messaging

By providing your phone number, you expressly consent to receive SMS messages from us, including transactional, promotional, and service-related messages.

Message Frequency: You may receive periodic SMS messages as part of our service offerings. Opt-Out: You may opt-out of SMS communications at any time by replying STOP to any message. Help Information: For assistance, reply HELP or contact us at [email protected]. Message & Data Rates: Standard messaging rates may apply, depending on your carrier.

3.2 Call Recording & Compliance

For quality assurance and compliance, we may record phone calls. By using our services, you consent to call recording and monitoring as permitted by law.

4. How We Share Your Information

We do not sell, rent, or trade your personal information. However, we may share your data with:

Service Providers & Partners: For payment processing, SMS delivery, and system integrations. Legal & Regulatory Entities: When required to comply with laws, regulations, or law enforcement requests. Business Transfers: In case of mergers, acquisitions, or business restructuring.

We require all third parties to protect your information and comply with data security regulations.

5. Data Security & Retention

We implement industry-standard security measures to protect your data from unauthorized access, use, or disclosure.

Data Retention: We retain collected data only as long as necessary for legal, operational, and compliance requirements. Security Practices: Secure servers, encryption, access control, and firewalls are used to protect stored information.

6. Your Rights & Choices

6.1 Opt-Out & Data Requests

You have the right to:

Opt-out of marketing messages (reply STOP to SMS messages).Request access, modification, or deletion of your personal data. Restrict certain types of data processing.

For any data-related requests, please contact us at [email protected].

6.2 Cookies & Tracking

Our website may use cookies, tracking pixels, and analytics tools to improve user experience. You can manage cookie preferences in your browser settings.

7. Compliance with A2P 10DLC & TCPA

We comply with the A2P 10DLC guidelines for business SMS messaging and adhere to the Telephone Consumer Protection Act (TCPA) by:

Requiring explicit opt-in consent before sending messages. Providing clear opt-out options for SMS recipients. Monitoring message content to prevent spam or misuse. Failure to follow these guidelines may result in service suspension.

8. Changes to This Privacy Policy

We may update this Privacy Policy as needed. Any changes will be posted on this page with an updated revision date. Continued use of our services constitutes acceptance of any modifications.

9. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Email: [email protected]